How to Order
Call, email, or fax according to your own format, procedures, or preference. Many products lines include "Design-Your-Own" illustrated inquiry forms for your convenience:
Please include to the extent known:
NOTE: Please DO NOT include Credit Card information via insecure electronic means like email and online inquiry forms.
There are no preset minimum order requirements on standard items besides minimum quantities listed on Price and Discount Schedules. However, to essentially the same effect, there are Shipping & Handling charges on all standard product orders under $100 (products only; tax, tooling, other charges excluded). Please see below for details.
Quantity and Multiple-Item Discounts
Most standard items already reflect substantial quantity-based price breaks plus generous multi-item discounts on their respective price-discount schedules. We would be pleased to quote cases meriting special consideration, such as:
Shipping & Handling
Unless otherwise arranged, orders shipped within the continental United States will ship via standard UPS Ground, USPS, or other means chosen at our discretion. Serving also to cover our processing costs on small orders, Shipping and Handling charges are assessed as follows on standard shipments:
We will gladly ship via any available means requested, including all available UPS and Fed-Ex options, with shipping and handling fees on shipments within the continental United States* assessed as follows:
* International (plus Alaska, Hawaii) shipment terms are the same as above except for a flat charge of $25 rather than $10.
Order - Shipment Quantity Variances
Because of production and material variables, production runs typically yield minor variances in quantities, usually slightly over target. Therefore, unless otherwise arranged, orders may be shipped, invoiced, and considered complete within +/-5% of order quantities. We can routinely honor most 'Do Not Ship Over [Under]' requests by stating this as +0/-10% [+10/-0%], and will gladly consider alternate terms on a case-by-case basis.
Shipment Quantity Accuracy
Most of our products are precisely counted by mechanical means as they are produced and/or hand counted in packaging, eliminating most quantity errors. Some are counted using electronic counting scales, also, though this method is often unsuitable for precision counting very lightweight or parts that normally vary more than a percent or two in weight. For instance, 10,000 small die cut Mylar parts may weigh less than a pound, making even scales calibrated to +/- 1/100 of a pound accurate to only +/- 100 pieces before any other variables are considered, at best.
Because of these and other factors, and to avoid frivolous contentions, we have established standards based on the economic value of our products and the time and expense required for various levels of shipping quantity accuracy, as detailed in the table below. This ultimately saves us and our customers money, as the cost of precision counting parts that cost a few cents or even less than a penny each can easily exceed the value of the products themselves.
Therefore, unless otherwise established, the following quantity variance tolerances apply to all shipments of standard, semi-standard, and custom products:
Tooling Setup Charges
In most cases and unless otherwise specified, applicable tooling or production setup charges are intended as offsets for our actual costs. This means two things: 1) we maintain ownership of tooling, and 2) we physically maintain it at our cost in order to insure quality products on subsequent runs. There are exceptions to this on custom quoted items, generally in cases where rubber molds or other expensive tooling is involved. Since most of our tooling costs involve inexpensive (<$200) steel rule dies which require ongoing maintenance and periodic replacement that often exceeds the initial cost over time, this policy is generally advantageous to our customers and simpler for us.
We do not, however, use tooling made for non-standard shapes designed to customer specifications for anyone other than the customer for whom it was originally made, even if we wave tooling costs, as we often do on higher value orders. As a matter of strict policy, we will not disclose any details about customer designed products with anyone not employed by that customer or otherwise authorized. We even make a practice of concealing our customers' identity on drawings sent to tooling manufacturers and otherwise protecting their confidentiality.
(Please review our Warranties, Liabilities, and Limitations policies for information on returns, credits, and additional terms and conditions.)
Metro Industries proudly operates under an ISO 9001:2008 Quality System (click to view certificate)
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