A Little About Us...

Founded in 1967 by Norman Garrett, Metro Industries, Inc., has distinguished itself as a premier manufacturer-distributor of rubber gaskets and seals plus custom die cut, molded, and extruded components for virtually every industry under the sun.  During the last 42 years, Metro has grown from a small, family owned and operated shop to a world-class supplier of large and small original equipment manufacturers and distributors, including many multinational Fortune 500 companies.

Now beyond three relocations and numerous expansions, Metro has evolved with the times, largely due to the high standards of customer satisfaction built in from the beginning by Founder Norm Garrett.  For instance, even before demands for shorter lead times and on time deliveries became industry standards, Metro incorporated both early and late shipment dates that print on all work orders and systematically measured our own performance.  As quality demands of original equipment manufacturers have increased, Metro responded by formalizing its QA procedures into a complete ISO-9001:2008 program.   And Metro never needed a formal partnership agreement or other solicitation to continually seek ways to cut our customers' cost and/or improve the quality of their components.  Maybe we're old fashioned, but the Metro way has always been aimed at nothing less than 100% customer satisfaction, and that has proven to more than cover whatever else our clients require.

Though we can and do gladly comply with often rigid requirements set forth by large companies, we haven't lost our interest in serving the small guy or skipped a beat in our willingness or ability to respond to unique circumstances.  Although others see things differently, we have found focused diversity an enhancement to our business, not a handicap.   For instance, serving the requirements of smaller companies and demands isn't really any different than serving the special requirements of larger companies, which we consider an essential element of our own success.  The same goes for our dual focus on standard and non-standard products:  By applying inventory and supply systems designed for standard products to selective custom fabricated products, we are able to supply even custom designed OEM components as though "virtual" standard off-the-shelf products.  (See Custom Stock Program.)  Conversely, our expertise in custom fabrication makes non-standard variations of "standard" products into "virtual" standard products for us.  (See our Commercial Products lines at www.standard-gasket.com.)

By concentrating on customer satisfaction, we are like a self-motivated, self-correcting employee -- the kind of supplier that is good to have around.

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Metro Industries, Inc. 4018 E. 137th Terrace  Grandview, Missouri  64030 (USA) Centrally located in the Greater Kansas City area . © All materials copyright  Metro Industries, Inc., 1967-2005      Last modified: January 17, 2010 For Large Orders, Custom Quotes, Company Info, Technical Assistance: Email: sales@metrogasket.com Phone: 800-545-8578/ 816-763-7277 x302 Fax: 816-763-0476 Attn: Sales For Existing Orders or Standard/Semi-Standard Product Inquiries (O-Rings, Flange Gaskets, Rubber Washers, Sponge Stripping, Sheet Rubber, etc.): Email: custserv@metrogasket.com Phone: 800-545-8578 / 816-763-7277 x350 Fax: 816-763-0476 Attn: Customer Service

Metro Industries proudly operates under an ISO 9001:2008 Quality System (click to view certificate)